Last updated: September 10, 2025
At Rezium, we value your time and trust. This Refund & Cancellation Policy explains how cancellations, rescheduling, and refunds are handled for our services.
1. Cancellations by Clients
- Clients may cancel or reschedule a booking at least 24 hours before the scheduled service without any fee.
- Cancellations made less than 24 hours in advance may be subject to a cancellation fee of up to 50% of the estimated service cost.
2. Rescheduling
- Clients may reschedule their appointment (subject to availability) at no cost if notice is given at least 24 hours in advance.
- Short-notice rescheduling (less than 24 hours) will be treated as a late cancellation.
3. Refunds
- If a client has prepaid for a service and cancels with proper notice, a full refund will be issued within 5–7 business days.
- No refunds will be issued for cancellations made after the service has started or once work has been completed.
- If Rezium cannot complete the service due to missing or defective parts (e.g., from furniture suppliers), the client remains responsible for the service call fee.
4. Cancellations by Rezium
- In rare cases, if Rezium must cancel or reschedule due to unforeseen circumstances (e.g., illness, emergencies), clients will be notified as soon as possible.
- Clients may choose to reschedule at a convenient time or request a full refund if prepayment was made.
5. Service Satisfaction
We stand by the quality of our work. If you are not satisfied with the service provided, please contact us within 7 days of service completion, and we will make reasonable efforts to address and resolve the issue.
6. Contact Us
For questions about cancellations, rescheduling, or refunds, please contact:
📧 [email protected]
📞 (438) 449-8284
